Comments on: Consumer’s rights – How to get refund from your seller ?

By: jane

jane — Fri, 06 Jan 2012 06:03:47 +0000

i have recently signed up with a direct selling company , hoping to do the business after purchasing about rm3000 worth of products . However after having an experience, i was uncomfortable with the current group of people and would like to terminate and join another group..this was done in a week of signing up.. however the company said they can onloy refund 90% and although i requested for a termination, they said that i have to wait 6 months before i can resign under someone else to start the biz….
i would like to know if there is any cooling off period that i can claim my purchase and sign up as void .thank you

By: Velydan Chatu

Velydan Chatu — Sat, 17 Sep 2011 04:07:39 +0000

Dear Mr.Eddie
I need your advice/guide and help.about 8 years before I had applied to Malaysian Indian Congress via Ex-Pasir Gudang Divisional Chairmanfor a branch called MIC cawangan Suria,Seri Alam, Masai, Johor and had paid the required quota and members list to MIC HQ. I got a approval and given me a date to conduct AGM. A day before AGM I received a telegraph from MIC Secretary General to hold the AGM and he promised me to have by two months times. I had made many calls and send letters and emails to HQ regarding the said matters but till today it goes in deaf ears and there is no reply either for my branch or refund the sum paid with incurred cost and documents.
Please advice me what shall I do for to get back my refund with cost.
Thank you.

By: irene

irene — Mon, 10 Jan 2011 09:44:32 +0000

Hi Eddie,
if the respondent refuse to give me his address, how can i send him the Form 1 ? he gave me his business card, but i found that his shop has been closed down & how working w/out an office. he’s a friend relative. i’ve paid him the money & he did not issue me any receipt, saying his word are golden & i should believe him. please help.

By: Day

Day — Wed, 01 Sep 2010 08:01:54 +0000

hi eddie, i went to tribunal and the award made was full refund to me from the company.
but the company are not willing to refund back to me after 14 days.
i called back to the tribunal and ask for help. and was told that the case is being appealed to the high court.
i feel very frustrated and helpless in this situation. how long do we need to wait for this case to settle ?
any other way to force them to refund back to us without so many hassle?
pls, i need your advise. thanks!!

By: sarah

sarah — Wed, 01 Sep 2010 05:35:24 +0000

Hi i need some advice regarding this matter, on the 20th August i booked a sofa amounting Rm3000, i paid 30% of deposit. But without my knowledge my brother has bought me another sofa from other retailer and fully paid for it. So when i come to know about i made a called to the shop and ask them can i exchange something for the amount of Rm900(the deposit) and dont mine adding a bit. But to my surprise the shop sales person said i must purchase thing amounting RM3000. I fell this is not fair because i am not asking for a refund i am willing to buy something else with the deposit amount. What should i do in this situation?

By: darshan

darshan — Tue, 24 Aug 2010 11:50:03 +0000

dear sir,

i live in india and i buy an apple iphone 4G 32GB from malaysia. first supplier says that u make payment then he shipout. i make payment $300 and my bank and oversis bank of malaysia both are said that the amt is credited in their a/c but my supplier said that it is not reflax in our a/c.

plz help me . . . .

By: feisan

feisan — Fri, 07 May 2010 16:08:36 +0000

My email is ms.feisan@gmail.com,
apologies for the mistake.
Thankyou!

By: feisan

feisan — Fri, 07 May 2010 16:06:49 +0000

Hello Eddie,
My parents have purchased 4 tickets via a tour company just a few days back to Shanghai.
However, just yesterday my father met with a tragic accident where he would be hospitalized for at least a week before he would be required to undergo a surgery. The trip to Shanghai would be on the 20th of May 2010 but due to this unfortunate turn of event, he is incapable of going for this trip. We would like to get a refund from this company or to replace someone else for this trip (which has already been fully paid).
I would be very grateful if you are able to enrich me on this.

By: Sandy yoong

Sandy yoong — Wed, 20 Jan 2010 12:32:45 +0000

hi Eddie,
Recently i have applied balance transfer and has been approved by the bank and been credited to another bank.
After a few days, i called to the bank customer service to asked for reducing balance. Two staffs told me that no fees will be charged if i haven’t start any BT installment payment.

But after 4 days, their manager called me and said not approved for reducing balance and he told me if i am insists then consider early settlement and i need to pay all the principle and interests.

I felt stress now as i do not need to BT plan anymore and somemore the staffs told me no charges incurred if cancellation is done before installment.

The service manager told me give me the final answer tomorrow and he will retrieving all the recorder conversation between me and his staffs..

If tomorrow, they admit was his staffs given misleading info and causing me making wrong decision but still insists no cancellation of BT plan.

What should i do and can i escalating this issue to consumer right dept?

Please advise. Manay thanks

By: emily

emily — Fri, 17 Apr 2009 03:38:42 +0000

hie eddie, i hope u can advise me on my situation. I recently purchased 2table lamps and 1ceiling fan on a moving out sale from a reputable retailer. They issued me a temporary receipt that stated for me to claim my official invoice. The salesperson responded by saying the official invoice will be issued with the delivery of goods. Since the 2table lamps were cash & carry term. I checked the goods and signed the temporary receipt they issued me. I requested if i could pay only a deposit for the fan and will pay the remaining balance when they deliver and install my fan to protect my interest. The salesperson explained that it’s their company policy to accept payment in full before delivery. Since the delivery was just a few days away and they’re a famous company, I trusted them and waited for their delivery. On the delivery date, they failed to appear or contact us. We then refer to their receipt and found no contact details printed on it. So we went online to get their contact number from their website. After speaking to their staff over the phone, she advise me to go the branch i purchased to find out the reason of the delay. I went to their shop and their salesperson explained to me that their fan has a manufacture defect and they are unable to sell us that model. They offered for me to chose something else. I browse around their shop and i didn’t find anything i like. Hence, i requested the salesperson to refund back my money. The salesperson says he could not make such decision and called the office to speak to me instead. His colleague again suggested me to exchange for other items but i still insisted on my refund as the mistake was made by them. They can’t force me to buy something i don’t like or need. It was them who couldn’t deliver and not me who canceled the order. She then agree to refund my money back but it will take them 2weeks to process the cheque from their accounts department. I didn’t agree with them as I paid them in cash at first and i have to go through so much trouble for their mistake. Leaving no other choice, I cooperate with them and gave them my full name for the cheque. Knowing that I’ll be getting my refund, I bought another fan from another shop as my renovation work cannot be delayed. Few weeks later, no one has contacted me regarding my refund. I called the salesperson to check on it. He mentioned that the case has been hand over to another colleague. I called them the next day and another lady took our call and listened to our complaints. She assured we could get our refund by the coming friday. She called us to collect our refund and apologize for a misunderstanding. She claimed that all these while, they meant the refund would be in cash voucher. I was furious because I’ve told them several time that I don’t need anything from them and I want my money back to reimburse my payment for the new one. Why would I need their cash voucher and plus the voucher comes with a 1month period validity. My interior works at home has been completed already and there’s nothing I need from a specialty shop of interior furnishing. I then told the representative that I’m not satisfied with their refund and i will file a complaint to the tribunal. She then responded to me that the receipt I have is only a temporary receipt and it’s not liable to make any claim. It’s just too bad I didn’t manage to get my official invoice from them. I find it so ridiculous because they expect every consumer to understand their company billing system or policy. They kept saying that it’s just company policy and expect their company policy to be the law consumers must follow. She then rudely told me that i have no choice but to take her offer and it’s a take it or leave it situation for me. She told me i have no black and white to proof they agreed to refund. Please let me know what i can do