Comments on: Streamyx Down? Claim for compensation!

By: I Got Rebate Compensation For Streamyx Broadband Downtime

I Got Rebate Compensation For Streamyx Broadband Downtime — Fri, 02 May 2008 16:23:08 +0000

[...] my previous post, I mentioned I was told by Streamyx that I could claim for rebate as compensation for the [...]

By: Eddie Law

Eddie Law — Fri, 11 Apr 2008 02:31:22 +0000

Hi Josh,

Thanks for your comment and contribution. Yes, I agree.

I am wonder has anyone bring this kind of case to the Tribunal for Consumer Claims.

By: Josh

Josh — Thu, 10 Apr 2008 12:39:16 +0000

there is not enough proximity dude…you need to proove that you indeed DID suffer a damage from the non usage of a net (eg: by not being able to access the net, you lost 1mil worth of business) but even that is quite remote..

most you can do is sue them for breach of contract but however as you stated..you dont know the allowable downtime..but to sue you need huge amount of time and money.

and then, this couldnt be caused by just negligence…unless you can proove the other aprty maybe spilt his coffee on the server or sth like that…

lastly..im getting downtime atm and yesh its frustrating…..

By: felicia

felicia — Wed, 02 Apr 2008 02:41:16 +0000

a few days. it was during the election period, so it shouldn’t take too long. try calling them instead. their helpline is okay, nice people actually. just that the connection is screwed up.

be prepared with your modem serial number and everything. they’ll check for you, and once the problem is identified they’ll come over in a day or two.

By: Eddie Law

Eddie Law — Wed, 02 Apr 2008 00:06:44 +0000

Felicia- my line was down for 8 days and I have emailed to help@tm.com.my 2 days ago but till now no reply. How long to take them to reply to you?

By: felicia

felicia — Tue, 01 Apr 2008 09:57:11 +0000

you can do so? yours is for 3 days. that’s still ok. we suffered for a week. terrible indeed.

By: Eddie Law

Eddie Law — Wed, 26 Mar 2008 16:41:26 +0000

Dave- thanks. I just ragain my connection. In fact, I felt so so frustrated dealing with them as it has been a week that their technician just don’t borther to check my line. I called them almost everyday. But yet they still don’t do their job. They can’t even give me the answer if their technician has check my line….cut the story short, lets see how much compensation I will get this time.

Tekkaus – Streamyx is the worst telco company in the world, but we got no choice still have to use their service due to the unreasonable policy of the government. Now you can see why M’sia is still far behind in turn of country development. It is not that the people are slow but the policy maker force the people to “act” slow. How to cari makan?

By: Tekkaus

Tekkaus — Mon, 24 Mar 2008 09:36:57 +0000

Yeah! Streamyx is really slow at times. But what to do? Hopefully others will give streamyx a fight just like what we saw happening in the telco business!

By: Dave

Dave — Sun, 23 Mar 2008 02:04:02 +0000

I am on the RM88/month package. RM88 for 31 days works out to RM8+ for 3 days. I also have an RM66 package on the other line.

But it costs them a lot more to process the claim!

By: Eddie Law

Eddie Law — Sat, 22 Mar 2008 04:55:24 +0000

Heidi – yah I totally understand your frustration as I can imagine if this would to happen in Hong Kong, I think the next day the head of the technical department would have been fired…hahaha!(may be not that serious lah).

Dave – Thank you so much for sharing your expereince. What package are u subscribing to? I try to figure out how do they come to RM8 for 3 days.